How can we help?
Find a destination, check your phone, or read the answers below.
Top questions
When should I install my eSIM?
Install at home on Wi-Fi before you fly. Your plan only starts when it first connects in your destination.
Will I keep WhatsApp and my number?
Yes. Owlway eSIMs are data only, so your regular SIM keeps your number and apps like WhatsApp work over data.
Can I share data with hotspot?
Many plans allow hotspot; each plan page shows whether it is included.
What if it doesn't work when I land?
Check that Data Roaming is on for the Owlway line, then contact our support team and we will help you.
Can I get a refund?
Unused eSIMs that have not been installed can be refunded; see our refund policy for the details.