Privacy Policy
We collect only what we need to deliver your eSIM. We do not sell your data. You can choose, export and delete your data below.
What we collect
Your email address, order and payment status (card details stay with Stripe or PayPal and never reach us), the eSIM plan you bought, and security signals such as hashed IP addresses used only to prevent abuse. Activation codes and QR codes are shown only to the owner of an order and are never included in exports, logs or analytics. Your QR codes stay available in My eSIMs.
Your choices
Sign-in, checkout, security and fraud prevention. Always on; these keep the service working.
Anonymous usage measurement (Google Analytics) once you allow it. Off until you choose.
Ad measurement (Meta Pixel and server-side purchase events) once you allow it. Off until you choose.
Sign in on My eSIMs to change your choices, download your data or delete your account.
How long we keep data
Sign-in codes: removed within 24 hours of use or expiry. Sessions, refresh tokens and reset or invite links: removed 90 days after they expire or are revoked. Export files: deleted after one download or 24 hours. Order, payment, refund, tax and audit records: 7 years. eSIM delivery status: until the plan expires plus 12 months. Encrypted backups: replaced within 35 days, so deleted data leaves backups within 35 days. A legal hold can pause a named purge and is itself recorded.
Contact
Questions or a request you cannot make above: support@owlway.co. If we have not replied in 5 business days, write to the same address with “ESCALATION” in the subject and it goes to the account owner.